I think the Change Manager assignee needs to move the Change Request forward. So, in other words, if I read this right, the Change Assignee is trying to move it forward but it requires some action on the part of one of the CAB members (Change Manager assignee). Who is that person or group? Try having them select 'Approve' then move on to the next stage and see if that helps. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 11, 2008 4:54 AM To: [email protected] Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. What do you mean by "unable to move..."? Is there an error message or is the status field disabled? --- J.T. Shyman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM To: [email protected] Subject: Can't move the Change ticket's Status beyond Request For Authorization. Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is "Yes" No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R eque st-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
