Oh and also they should have the role for Infrastructure Change Approver as well I think. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: [email protected] Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is "Disabled".Iam trying to go to the next Status "Request For Change" . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked "Approve" in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: > > I think the Change Manager assignee needs to move the Change Request > forward. So, in other words, if I read this right, the Change Assignee > is trying to move it forward but it requires some action on the part of > one of the CAB members (Change Manager assignee). Who is that person or > group? Try having them select 'Approve' then move on to the next stage > and see if that helps. > :) > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman > Sent: Wednesday, June 11, 2008 4:54 AM > To: [email protected] > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > What do you mean by "unable to move..."? Is there an error message or is > the > status field disabled? > > --- J.T. Shyman > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 7:46 AM > To: [email protected] > Subject: Can't move the Change ticket's Status beyond Request For > Authorization. > > Iamstuck with a problem > > The assignee and manager of a Change Request are unable to move the > Change > ticket's Status beyond Request For Authorization. > I ensure the following: > Assigne ehas Infrastructure Change Assignee role-Fixed Permission. > Availability is "Yes" > No approvers in Review Phase. > Added the assignee as Adhoc approver and tried ,but in vain > > Any other configuration I missed out? > Any ideas will be greatly appreciated. > Thx > Lann > > -- > View this message in context: > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R > eque > st-For-Authorization.-tp17775621p17775621.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
