Do a tracert from the remote user's computers :) I don't know if it will help or not, but I like to run them. Maybe you could see the hop that is causing the 60 m/s ping times.
Did your network guy check all of the network interfaces to make sure they are all set on 1Gb/s? I've seen multiple times where a switch, or pc, set to auto-negotiate, chose 10Mb/s instead of 1Gb/s, boy is there a big difference there! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, June 26, 2008 9:30 AM To: [email protected] Subject: Re: Remedy - sensitive to network performance? ** David, That sounds about right on the load (but with out knowing the number of users and tickets created per day that is a guess). You could go olld school to pin down the issue. Have one of your remote users (that see the slow down) with you at the same time and do the same functions and time them. Do it at peak times as well as non-peak. Also have your network admin on the phone. hbr On 6/26/08, Barber, David <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: Sorry ... Clients are all running on v7.0.01 user tool. No mid tier in use. AR Server is running on Win2k3, 8 procssors Database is running sql server on similar hardware/OS to the AR Server The server/database are very close to each other. Based in a data center somewhere very remote from us in head office. Invariably here at head office performance is fine, its other users who generally have problems. >From the experience and tests we've done it does appear to be sensitive to >network performance. Although having said that AR Server load is around >20-25%, SQL Server normally 90+% load. Regards Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>]On Behalf Of William Rentfrow Sent: 26 June 2008 15:06 To: [email protected]<mailto:[email protected]> Subject: Re: Remedy - sensitive to network performance? Can you give us more information about your setup? Database type, server OS, web server type, etc? I assume you are using 1 AR Server connected to a local (relative to the server) database. You did not mention whether or not you are using the Web or Windows clients either. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> O 952-432-0227 C 701-306-6157 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Barber, David Sent: Thu 6/26/2008 8:11 AM To: [email protected]<mailto:[email protected]> Subject: Remedy - sensitive to network performance? ** Hi, Has anyone experienced end-user performance problems with Remedy over larger networks? We're running a suite of bespoke applications, and are finding that some tasks such as opening/updating incidents can take orders of magnitude longer in some locations. For example it can take me 8 seconds, but a colleague at another location 2 or 3 minutes. Have been able to do some local benchmarks - typical ping responses are circa 10ms, but at points when we find that even our performance is hit, we find the network is responding to pings at maybe 60+ms. Our network guys invariably say that the network is running fine ... So it appears that Remedy, or at least the applications we're running, are incredibly sensitive to network performance. Any suggestions from the list as to what we can do to improve performance? Regards Dave This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com> ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com> ARSlist: "Where the Answers Are" This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com> ARSlist: "Where the Answers Are" -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
