What is the difference in network bandwidth/latency for the two sites? Remedy is a chatty application (to varying degrees based on how the apps are written - server side vs client side workflow), therefore higher latency can result in a linear degradation in performance.
http://msdn.microsoft.com/en-us/library/aa374342(VS.85).aspx Axton Grams On Thu, Jun 26, 2008 at 10:30 AM, Howard Richter <[EMAIL PROTECTED]> wrote: > ** > David, > > That sounds about right on the load (but with out knowing the number of > users and tickets created per day that is a guess). > > You could go olld school to pin down the issue. Have one of your remote > users (that see the slow down) with you at the same time and do the same > functions and time them. Do it at peak times as well as non-peak. > Also have your network admin on the phone. > > hbr > > > On 6/26/08, Barber, David <[EMAIL PROTECTED]> wrote: >> >> Sorry ... >> >> Clients are all running on v7.0.01 user tool. No mid tier in use. >> AR Server is running on Win2k3, 8 procssors >> Database is running sql server on similar hardware/OS to the AR Server >> >> The server/database are very close to each other. Based in a data center >> somewhere very remote from us in head office. Invariably here at head >> office performance is fine, its other users who generally have problems. >> >> From the experience and tests we've done it does appear to be sensitive to >> network performance. Although having said that AR Server load is around >> 20-25%, SQL Server normally 90+% load. >> >> Regards >> >> Dave >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow >> Sent: 26 June 2008 15:06 >> To: arslist@ARSLIST.ORG >> Subject: Re: Remedy - sensitive to network performance? >> >> >> Can you give us more information about your setup? Database type, server >> OS, web server type, etc? >> >> I assume you are using 1 AR Server connected to a local (relative to the >> server) database. >> >> You did not mention whether or not you are using the Web or Windows >> clients either. >> >> William Rentfrow >> Principal Consultant, StrataCom >> [EMAIL PROTECTED] >> O 952-432-0227 >> C 701-306-6157 >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) on behalf of Barber, >> David >> Sent: Thu 6/26/2008 8:11 AM >> To: arslist@ARSLIST.ORG >> Subject: Remedy - sensitive to network performance? >> >> >> ** >> >> Hi, >> >> Has anyone experienced end-user performance problems with Remedy over >> larger networks? >> >> We're running a suite of bespoke applications, and are finding that some >> tasks such as opening/updating incidents can take orders of magnitude longer >> in some locations. For example it can take me 8 seconds, but a colleague at >> another location 2 or 3 minutes. >> >> Have been able to do some local benchmarks - typical ping responses are >> circa 10ms, but at points when we find that even our performance is hit, we >> find the network is responding to pings at maybe 60+ms. Our network guys >> invariably say that the network is running fine ... >> >> So it appears that Remedy, or at least the applications we're running, are >> incredibly sensitive to network performance. Any suggestions from the list >> as to what we can do to improve performance? >> >> Regards >> >> Dave >> >> >> This e-mail has been scanned for viruses by the Cable & Wireless e-mail >> security system - powered by MessageLabs. For more information on a >> proactive managed e-mail security service, visit >> http://www.cw.com/uk/emailprotection/ >> >> The information contained in this e-mail is confidential and may also be >> subject to legal privilege. 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If you are not named above as a recipient, you must not read, copy, >> disclose, forward or otherwise use the information contained in this email. >> If you have received this e-mail in error, please notify the sender (whose >> contact details are above) immediately by reply e-mail and delete the >> message and any attachments without retaining any copies. >> >> Cable and Wireless plc >> Registered in England and Wales.Company Number 238525 >> Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
