I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked.
Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
