Hi, what is the submitter mode for this server(Server information->Licenses tab)? If it's changeable then user with read license will have no chance to modify his ticket. If you'll chage it to "Locked" he will be able to change it. Be careful to change this as it will effect all server. Refer to documentation on ARS.
Regards, Maxim Gary Opela wrote: > > I have a user who has a read license and is unable to modify her own > ticket. The fields on which she is erroring have Public read, and then an > explicit group with modify rights. The user is a member of that explicit > group. Also, the Allow any user to submit flag is checked. > > Yet, my user still receives: You do not have a right license, and Unable > to modify field: Status errors. > > Any idea which subtlety I'm missing? > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > http://www.5pointleader.com > http://www.lcibest.com > Best Product, Best People, Best PriceTM > An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ----- > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > -- View this message in context: http://www.nabble.com/permissions-issues-again-tp18197510p18201925.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
