Gary, Maxim is right, Submitter Mode is the way to go because it allows users with READ AR Licenses to submit unlimited records and update the records in which they are the submitter.
If you are on AR System version 6.3 and are using the ITSM 6.0 applications and you are running into errors with modifying tickets through ITSM apps like Help Desk, I have developed some workflow that fixes the errors you see once Submitter Mode is changed to "Locked" with Remedy's OOB ITSM Applications (Change, Help Desk and Task). I can package it up if you wish to save you some headache. Also if you have custom app's make sure to look at your related workflow on the Submitter field and make sure that before you change the submitter mode to "Locked" that there is no rogue workflow that is updating the Submitter $2$ field in any of your Regular forms and that of there are any existing records you want specific individuals to update to change the submitter values of those records to the user names you want to be able to update (if you are giving them READ licenses). -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of BMax Sent: Monday, June 30, 2008 2:52 PM To: [email protected] Subject: Re: permissions issues again Hi, what is the submitter mode for this server(Server information->Licenses tab)? If it's changeable then user with read license will have no chance to modify his ticket. If you'll chage it to "Locked" he will be able to change it. Be careful to change this as it will effect all server. Refer to documentation on ARS. Regards, Maxim Gary Opela wrote: > > I have a user who has a read license and is unable to modify her own > ticket. The fields on which she is erroring have Public read, and then an > explicit group with modify rights. The user is a member of that explicit > group. Also, the Allow any user to submit flag is checked. > > Yet, my user still receives: You do not have a right license, and Unable > to modify field: Status errors. > > Any idea which subtlety I'm missing? > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > http://www.5pointleader.com > http://www.lcibest.com > Best Product, Best People, Best PriceTM > An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ----- > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > -- View this message in context: http://www.nabble.com/permissions-issues-again-tp18197510p18201925.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
