Greetings, It appears that OOTB Remedy 7.x only creates/sends out customer surveys when creating an incident request via the Requester console.
In our environment we would like the Surveys to be created/sent out when an Incident is Resolved directly from the HPD:Help Desk Incident form. Do any of you have any information or helpful advice to offer in regards to this customization? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
