All,
I have a follow-up question to this. We have Surveys set to go out every 6th day. My question is how does Remedy determine which tickets are sent a Survey? Is it random for tickets resolved that day or is it every ticket that day? Michael Ziniti DCO - ITAM San Francisco Direct: 925-974-5273 Cell: 516-729-8150 AIM: MikePZiniti ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Seiler Sent: Tuesday, July 15, 2008 2:23 PM To: [email protected] Subject: Re: Survey Help Request: Creation via HPD:Help Desk in addition to Requester Console ** No customization is required. To enable Surveys for Incidents created in both the RC and via HPD:Help Desk and to allow users the ability to view client-created tickets on their Requester Console, there is a single setting on the Incident Rules form. Go to: user tool > app admin console > custom config tab > incident mgmt > advanced options > rules Select the button labeled "Create Request on Submit" Hope this helps! On 7/15/08, MCrawford <[EMAIL PROTECTED]> wrote: Greetings, It appears that OOTB Remedy 7.x only creates/sends out customer surveys when creating an incident request via the Requester console. In our environment we would like the Surveys to be created/sent out when an Incident is Resolved directly from the HPD:Help Desk Incident form. Do any of you have any information or helpful advice to offer in regards to this customization? ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
