No customization is required. To enable Surveys for Incidents created in both the RC and via HPD:Help Desk and to allow users the ability to view client-created tickets on their Requester Console, there is a single setting on the Incident Rules form. Go to: user tool > app admin console > custom config tab > incident mgmt > advanced options > rules Select the button labeled "Create Request on Submit" Hope this helps!
On 7/15/08, MCrawford <[EMAIL PROTECTED]> wrote: > > Greetings, > > It appears that OOTB Remedy 7.x only creates/sends out customer > surveys when creating an incident request via the Requester console. > > In our environment we would like the Surveys to be created/sent out > when an Incident is Resolved directly from the HPD:Help Desk Incident > form. Do any of you have any information or helpful advice to offer > in regards to this customization? > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
