Hi Michael ,
Regarding your question :how does Remedy determine which tickets are sent a
Survey? Is it random for tickets resolved that day or is it every ticket
that day?
The Remedy from what i know sent a survey for every ticket when the status
of the ticket is closed ( auto close 6 days ) .
I hope that i have helped you :)
Best Regards,
sharon mamon-meged
AR System administrator
phone : 972-3-9165229
moblie : 050-9165229
Michael Ziniti
<michael.p.ziniti
@ACCENTURE.COM> To
Sent by: "Action [email protected]
Request System cc
discussion
list(ARSList)" Subject
<[EMAIL PROTECTED] Re: Survey Help Request: Creation
ORG> via HPD:Help Desk in addition to
Requester Console
16/07/2008 06:38
Please respond to
[EMAIL PROTECTED]
RG
**
All,
I have a follow-up question to this. We have Surveys set to go out every 6
th day. My question is how does Remedy determine which tickets are sent a
Survey? Is it random for tickets resolved that day or is it every ticket
that day?
Michael Ziniti
DCO - ITAM
San Francisco
Direct: 925-974-5273
Cell: 516-729-8150
AIM: MikePZiniti
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Seiler
Sent: Tuesday, July 15, 2008 2:23 PM
To: [email protected]
Subject: Re: Survey Help Request: Creation via HPD:Help Desk in addition to
Requester Console
**
No customization is required. To enable Surveys for Incidents created in
both the RC and via HPD:Help Desk and to allow users the ability to view
client-created tickets on their Requester Console, there is a single
setting on the Incident Rules form. Go to:
user tool > app admin console > custom config tab > incident mgmt >
advanced options > rules
Select the button labeled "Create Request on Submit"
Hope this helps!
On 7/15/08, MCrawford <[EMAIL PROTECTED]> wrote:
Greetings,
It appears that OOTB Remedy 7.x only creates/sends out customer
surveys when creating an incident request via the Requester console.
In our environment we would like the Surveys to be created/sent out
when an Incident is Resolved directly from the HPD:Help Desk Incident
form. Do any of you have any information or helpful advice to offer
in regards to this customization?
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information. If you have
received it in error, please notify the sender immediately and delete the
original. Any other use of the email by you is prohibited.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
