On a different note - :-), Does anyhone know how to enable the surveys in the old 6.X version? I have looked everywhere I could think of. I found a join - SHRR:HPD-HelpDeskSurveyJoin - but can't figure out how to enable these surveys. I have never used the OOTB survey function with 6.X (obviously) :)
Where do you configure the survey creation, etc? I have searched using ARutiliites and can't find anything remotely close to what I would expect on the Requester Console or SHR:Survey, etc. I found some references to "Survey" on the requester console, but can't seem to find the source. Has anyone had a negative/positive experience with 6.X Survey? Any help pointing me in the right direction is greatly appreciated. Thanks, Jase On 7/15/08, MCrawford <[EMAIL PROTECTED]> wrote: > > Greetings, > > It appears that OOTB Remedy 7.x only creates/sends out customer > surveys when creating an incident request via the Requester console. > > In our environment we would like the Surveys to be created/sent out > when an Incident is Resolved directly from the HPD:Help Desk Incident > form. Do any of you have any information or helpful advice to offer > in regards to this customization? > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
