Go to: > user tool > app admin console > custom config tab > Requester Console > Requester Console Options > Rules
Search to see if you have an entry already created. Make sure Status is enabled. Make sure 'Enable Survey' is set to Yes. Janie -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of MCrawford Sent: Monday, July 28, 2008 9:06 AM To: [email protected] Subject: Re: Survey Help Request: Creation via HPD:Help Desk in addition to Requester Console I have enabled this option and it does not create any surveys when resolving or closing an incident created/closed from HPD:Helpdesk The only thing it appears to do is add the ticket to the requester console 'My Requests' table view. When the incident is resolved, there is no survey created, when the incident is closed, there is no survey created. Surveys are enabled via the Requester Console Rules. "Create Request on Submit" is enabled. Surveys are not being generated at all. Any thoughts? On Jul 15, 5:23 pm, Mark Seiler <[EMAIL PROTECTED]> wrote: > No customization is required. To enable Surveys for Incidents created in > both the RC and via HPD:Help Desk and to allow users the ability to view > client-created tickets on their Requester Console, there is a single setting > on the Incident Rules form. Go to: > user tool > app admin console > custom config tab > incident mgmt > advanced > options > rules > Select the button labeled "Create Request on Submit" > Hope this helps! > > On 7/15/08, MCrawford <[EMAIL PROTECTED]> wrote: > > > > > > > Greetings, > > > It appears that OOTB Remedy 7.x only creates/sends out customer > > surveys when creating an incident request via the Requester console. > > > In our environment we would like the Surveys to be created/sent out > > when an Incident is Resolved directly from the HPD:Help Desk Incident > > form. Do any of you have any information or helpful advice to offer > > in regards to this customization? > > > ____________________________________________________________________________ ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
