The concept of your multiple filter workaround is most likely what you will need to do to accomplish this. However, that sounds pretty "Static" and if those groups ever need to change, that would translate into a workflow modification as opposed to a data configuration change.
We had a similar requirement for Change Management (CM) Application, in that whenever a change request moved to a status of "Scheduled", we needed to send a notification to all HelpDesk groups (as defined on the Support Group form). In our case, this was about 4 groups. To accomplish this, we ended up: 1. Placing a table field (hidden) on the CM form which listed all support Groups defined as "Help Desk". 2. Created a Filter to set the "z1D Notification Message Tag" on the CM form to the value for the custom notification message, then call a Filter Guide. 3. Created a Filter Guide that loops though this table records to get the support group id for each one and sets the 'z1D NT Support Group ID'. If all this is done between execution order 947 -948, the OOTB Notification workflow should pickup from there. It's a lot of work, but if you want to accomplish this using NTE, I think you will need to build something like this. HTH Leonard -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:20 AM To: [email protected] Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 I tried a computed group - didn't like that. I have created a filter for each group and that seems to work - but that is alot of unnecessary work to notify each group. Any others ideas / suggestions? Thanks! On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: > Tried it, but when I went to save the ticket I got a SQL error - does > not like commas, semi-colons or returns. > > > > On 7/23/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > > Have you tried returns? > > > > -----Original Message----- > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
