There have been problems getting good answers from the SRM support
team, but if you persist you'll get some help.
You can auto-assign an SR to a group, but as far as I can tell, it's the
Org group instead of the Support group. See the Service Request tab in the
Service Request Definition form.
From there, the SR should round-robin (for example) auto-assign to a
individual. This doesn't work in our system because I forgot to apply
Patch 001 when I installed SRM. It's a listed bug, where the assignee
field doesn't get filled. I'll apply the patch and report back.
Drew
Tulsa, OK
On Tue, 2 Sep 2008, Savant, [EMAIL PROTECTED] wrote:
Let me know what you find, we don't want to assign SR's to individuals but
rather to the group; according to Support, it's not possible as designed.
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