Well that answers it - we're patched and round-robin is cranking away! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Tuesday, September 02, 2008 7:52 AM To: [email protected] Subject: Re: SRM auto-assign
There have been problems getting good answers from the SRM support team, but if you persist you'll get some help. You can auto-assign an SR to a group, but as far as I can tell, it's the Org group instead of the Support group. See the Service Request tab in the Service Request Definition form. >From there, the SR should round-robin (for example) auto-assign to a individual. This doesn't work in our system because I forgot to apply Patch 001 when I installed SRM. It's a listed bug, where the assignee field doesn't get filled. I'll apply the patch and report back. Drew Tulsa, OK On Tue, 2 Sep 2008, Savant, [EMAIL PROTECTED] wrote: > Let me know what you find, we don't want to assign SR's to individuals but > rather to the group; according to Support, it's not possible as designed. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
