And the waiver/approval thing is not new. BMC has always had stringent rules on who can offer and use third-party support. The rules may morph over time, but like I said, this is an unfortunately normal set of events for this time of year. By the end of the week, it should be all sorted out.
Rick On Tue, Sep 30, 2008 at 7:08 AM, Shellman, David < [EMAIL PROTECTED]> wrote: > We change support from BMC/Remedy back in February. We went with EMS > and had to go through the waiver process at that time. It was a pain > but it was not a big hurdle and the waiver was granted. > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR > NAVSURFWARCENDIV Crane, Code 0552 > Sent: Tuesday, September 30, 2008 10:04 AM > To: [email protected] > Subject: Re: What's going on with TuringSMI? > > I hate to speak out of school, but BMC has changed their Support terms > for 3rd party support. As I read it, BMC will only allow 3rd party > support if they (BMC) grant a waiver for that support to the BMC > customer. It appears this is a new position as of the beginning of this > year and waivers are few. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary > Sent: Tuesday, September 30, 2008 9:25 > To: [email protected] > Subject: Re: What's going on with TuringSMI? > > ** > The reason I asked is that BMC will not accept our support renewal > through TuringSMI for some reason. > > Cheers, > > Gary > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David > Sent: 30 September 2008 14:18 > To: [email protected] > Subject: Re: What's going on with TuringSMI? > > > ** > Not sure about your question. However TuringSMI intended to purchase > EMS. We got an email about a 2 weeks ago that the deal fell through. > > Dave > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary > Sent: Tuesday, September 30, 2008 9:15 AM > To: [email protected] > Subject: What's going on with TuringSMI? > > > ** > Hi All, > > Has anyone heard any rumours of a possible fallout between TuringSMI and > BMC? We're attempting to renew support but are having a few issues. > > Cheers, > > Gary > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
