They will be saved in files in the User's home directory (In the user tool do
Tools -> Account -> the Users button). Here is a partial listing of the file
types used:
{Form}.arf form definition file
{Form}.arv form view file
{Macro}.arq saved macro (in the ARCmds directory)
{Login}_{type}.srh recent and saved search info
{Login}_{type}.dat favorite and alias schemas info
???.arm import mapping file (I don't have any of these)
i.e. The User's (JSmith) saved searches will be in JSmith_saved.dat and the
recent searches will be in JSmith_recent.dat
The 7.1 upgrade should not lose any of their files. What may have happened is
when you uninstalled the 5.1 User tool it deleted the Home directory. The 6.3
uninstall asks you if you wish to delete the directory and its files so you can
answer "No". When installing the 7.1 user tool specify the same Home directory
as they currently have.
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Richard Copits
Sent: Wednesday, November 05, 2008 7:43 AM
To: [email protected]
Subject: Upgrade to 7.1 user tool question...
We're pretty much done with our basic installation and now want to have some
users test our 7.1 ITSM system. However, I'm not entirely comfortable with
putting the user tool on desktops.
We have users who are using the 6.x system and have stored searches and macros.
I don't want to hammer/lose those with this upgrade. We did an upgrade a while
ago from 5.x to 6.x and lost them and don't want to repeat that. Where are
stored
searches, etc. normally stored on a users system - and - if we upgrade users to
the
7.x client software will it cause them to lose their saved searches/macros?
Thank you for any information or references where I can find out more about
this.
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