Matt, Thanks, I misspoke this happens when opening selecting the view button on the Helpdesk form, this AL fires. The close does nothing, it is after the fact. I would think you would want to do this on the worklog side after hitting save.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, November 05, 2008 2:01 PM To: [email protected] Subject: Re: Question on Active Link for Work Log from Helpdesk Hi Tim, Here's my best guess: I think the confusion here comes from the button itself. The button is labeled close and not cancel, so it doesn't cancel an entry. The purpose of it firing on close is so it can recalculate the number of inbound/outbound entries. For instance, if a user hits view and changes the work info type, it may switch whether it counts for inbound/outbound and then the app has to recalculate the count. It still doesn't make a lot of sense but ITSM doesn't always do a good job of that either. -Matt Matthew C. Gayford Application Developer & Applied Technology Researcher University of North Carolina Wilmington (910) 962-7177 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Wednesday, November 05, 2008 1:37 PM To: [email protected] Subject: Question on Active Link for Work Log from Helpdesk Hi, We are running 7.0.1 patch 2 on Windows with SQL 2000. I am trying to understand the process around viewing a worklog on the Helpdesk form. Basically the Active Link does the following: HPD:INC:DetailWorkLog_101_BoundCount Open on Helpdesk Form with selection of View button: Set z1D Integer06 = $Communication Type$ Set Inbound = $LASTCOUNT$ Set zID Integer06 = $NULL$ Set zID Integer06 = $Communication Type$ Set Outbound = $LASTCOUNT$ Set zID Integer06 = $NULL$ Push Fields: Back to Incident updates fields: Outbound = $Outbound$ Inbound = $Inbound$ So everytime someone selects Cancel on the WorkLog, the Incident is updated. This is out of the box AL, does anyone know why this is being used in this way. I can see on save, but not on cancel. I am thinking I will need to rewrite this to happen on the worklog instead when Save is selected. Just looking for a little understanding on what this Inbound and Outbound count might be used for. Thanks Tim ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
