I have always written my own install that backs those out and then put them back in. Also there might some conversions in those files required.
You would loose the searches and macros but I really try to steer my clients to the web for 7.1 and above. One day the User tool will go away. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Wednesday, November 05, 2008 8:43 AM To: [email protected] Subject: Upgrade to 7.1 user tool question... We're pretty much done with our basic installation and now want to have some users test our 7.1 ITSM system. However, I'm not entirely comfortable with putting the user tool on desktops. We have users who are using the 6.x system and have stored searches and macros. I don't want to hammer/lose those with this upgrade. We did an upgrade a while ago from 5.x to 6.x and lost them and don't want to repeat that. Where are stored searches, etc. normally stored on a users system - and - if we upgrade users to the 7.x client software will it cause them to lose their saved searches/macros? Thank you for any information or references where I can find out more about this. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
