Hi, We are running 7.0.1 patch 2 on Windows with SQL 2000.
I am trying to understand the process around viewing a worklog on the Helpdesk form. Basically the Active Link does the following: HPD:INC:DetailWorkLog_101_BoundCount Open on Helpdesk Form with selection of View button: Set z1D Integer06 = $Communication Type$ Set Inbound = $LASTCOUNT$ Set zID Integer06 = $NULL$ Set zID Integer06 = $Communication Type$ Set Outbound = $LASTCOUNT$ Set zID Integer06 = $NULL$ Push Fields: Back to Incident updates fields: Outbound = $Outbound$ Inbound = $Inbound$ So everytime someone selects Cancel on the WorkLog, the Incident is updated. This is out of the box AL, does anyone know why this is being used in this way. I can see on save, but not on cancel. I am thinking I will need to rewrite this to happen on the worklog instead when Save is selected. Just looking for a little understanding on what this Inbound and Outbound count might be used for. Thanks Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
