Richard,
you might also consider convincing your users to use a preference
server. From then on forward all their settings would be stored on the
server, which means that this would not be a concern moving forward.
Additionally, they would have access to them even when they log into
some other machine or via the Mid-Tier
Calman
Richard Copits wrote:
Thank you! This is exactly what I needed to know....
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Wednesday, November 05, 2008 9:56 AM
To: [email protected]
Subject: Re: Upgrade to 7.1 user tool question...
They will be saved in files in the User's home directory (In the user tool do Tools
-> Account -> the Users button). Here is a partial listing of the file types
used:
{Form}.arf form definition file
{Form}.arv form view file
{Macro}.arq saved macro (in the ARCmds directory)
{Login}_{type}.srh recent and saved search info
{Login}_{type}.dat favorite and alias schemas info
???.arm import mapping file (I don't have any of these)
i.e. The User's (JSmith) saved searches will be in JSmith_saved.dat and the
recent searches will be in JSmith_recent.dat
The 7.1 upgrade should not lose any of their files. What may have happened is when you
uninstalled the 5.1 User tool it deleted the Home directory. The 6.3 uninstall asks you
if you wish to delete the directory and its files so you can answer "No". When
installing the 7.1 user tool specify the same Home directory as they currently have.
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Richard Copits
Sent: Wednesday, November 05, 2008 7:43 AM
To: [email protected]
Subject: Upgrade to 7.1 user tool question...
We're pretty much done with our basic installation and now want to have some
users test our 7.1 ITSM system. However, I'm not entirely comfortable with
putting the user tool on desktops.
We have users who are using the 6.x system and have stored searches and macros.
I don't want to hammer/lose those with this upgrade. We did an upgrade a while
ago from 5.x to 6.x and lost them and don't want to repeat that. Where are
stored
searches, etc. normally stored on a users system - and - if we upgrade users to
the
7.x client software will it cause them to lose their saved searches/macros?
Thank you for any information or references where I can find out more about
this.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception, please
delete all copies from your system without disclosing, copying, or transmitting
this message.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
