Richard, Over the years different versions of the desktop client pointed to a different directory. Some pointed to a directory under the root C:\ directory and others under C:\Program Files. Even these had some variation for the default. Additionally users could point the install to custom directories.
The key is to answer no to the delete directory question during the uninstall. Then during the install set the home directory to the previous location. What we have done in the past is to make a copy of the Home directory and files, perform the install using the current default settings and then copy the old home directory to the new default if they are different. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, November 05, 2008 9:56 AM To: [email protected] Subject: Re: Upgrade to 7.1 user tool question... They will be saved in files in the User's home directory (In the user tool do Tools -> Account -> the Users button). Here is a partial listing of the file types used: {Form}.arf form definition file {Form}.arv form view file {Macro}.arq saved macro (in the ARCmds directory) {Login}_{type}.srh recent and saved search info {Login}_{type}.dat favorite and alias schemas info ???.arm import mapping file (I don't have any of these) i.e. The User's (JSmith) saved searches will be in JSmith_saved.dat and the recent searches will be in JSmith_recent.dat The 7.1 upgrade should not lose any of their files. What may have happened is when you uninstalled the 5.1 User tool it deleted the Home directory. The 6.3 uninstall asks you if you wish to delete the directory and its files so you can answer "No". When installing the 7.1 user tool specify the same Home directory as they currently have. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Wednesday, November 05, 2008 7:43 AM To: [email protected] Subject: Upgrade to 7.1 user tool question... We're pretty much done with our basic installation and now want to have some users test our 7.1 ITSM system. However, I'm not entirely comfortable with putting the user tool on desktops. We have users who are using the 6.x system and have stored searches and macros. I don't want to hammer/lose those with this upgrade. We did an upgrade a while ago from 5.x to 6.x and lost them and don't want to repeat that. Where are stored searches, etc. normally stored on a users system - and - if we upgrade users to the 7.x client software will it cause them to lose their saved searches/macros? Thank you for any information or references where I can find out more about this. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
