ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put "0" for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form.
I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a "@") but users could do something like "[EMAIL PROTECTED], 0, [EMAIL PROTECTED]". Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
