I tried but it seemed that by the time the Emial Messages was being created the To field was already translated to an email address.
On Mon, Dec 1, 2008 at 2:44 PM, Tony Worthington <[EMAIL PROTECTED] > wrote: > > Instead of writing the workflow at the front end write it on submit for AR > System Email Messages > > > > * Tony Worthington* > Sr. Technical Analyst > Kohl's Department Stores > N56 W17000 Ridgewood Drive > Menomonee Falls, WI 53051 > 262.703.5911 (phone) > [EMAIL PROTECTED] <[EMAIL PROTECTED]> > *www.Kohls.com* <http://www.kohls.com/> > > > > From: Frank Caruso <[EMAIL PROTECTED]> To: [email protected] Date: > 12/01/2008 > 01:39 PM Subject: Sending Emails to Groups Sent by: "Action Request System > discussion list(ARSList)" <[email protected]> > ------------------------------ > > > > ** ARS 6.3p20 Solaris/Sybase > > > One of our users was able to bring our Remedy server to its knees over the > weekend. They put "0" for a value in a field that was expecting one or more > email addresses. After some hunting I was able to figure out that Remedy > took this to mean the Public group and sent an email to every user > registered with our Remedy server. This turned out to be 1000's of emails. > It looks like Remedy translates the Public group and then creates an > outgoing email for each email address in the User form. > > I thought I could easily block this from happening by making sure the value > in this field contained something that looked like an email address > (contained a "@") but users could do something like " > [EMAIL PROTECTED] <[EMAIL PROTECTED]>, 0, [EMAIL PROTECTED]<[EMAIL > PROTECTED]>". > Also, there are many fields throughout the application that allow a > free-typed value (not a good idea but it is what I am stuck with) so I would > have to build a lot of work flow. > > > I was wondering if there was something that could be done to stop Remedy > from translating values to Groups or a way of catching this happening during > email processing? > > Thank you > > Frank > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ------------------------------ > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages by authorized Kohl's > Associates at any time > without any further consent. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
