If you create a user with the login of "0" (zero) and then try to send an email to that user it will find it. What happens is that the server first looks for records in the User form with a matching login of the string you specify, if it doesn't find any matching entries, then it will look in the Group form for any matching entries and if it finds one, it will send the email to all members of the matching Group entry.
HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -----Original message----- From: Frank Caruso [EMAIL PROTECTED] Date: Tue, 2 Dec 2008 09:51:08 -0500 To: [email protected] Subject: Re: Sending Emails to Groups > Thank you all for the responses. > > I am going to try creating a user with ID "0" and see what happens > > On Mon, Dec 1, 2008 at 4:33 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: > > > ** This is definitely an 'as designed' function. > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn > > *Sent:* Monday, December 01, 2008 2:21 PM > > *To:* [email protected] > > *Subject:* Re: Sending Emails to Groups > > > > ** > > > > This sounds like a really big deal. Has BMC said that it's as designed, or > > is this a bug? This could potentially break Remedy for ITSM applications. > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Frank Caruso > > *Sent:* Monday, December 01, 2008 1:39 PM > > *To:* [email protected] > > *Subject:* Sending Emails to Groups > > > > > > > > ** ARS 6.3p20 Solaris/Sybase > > > > One of our users was able to bring our Remedy server to its knees over the > > weekend. They put "0" for a value in a field that was expecting one or more > > email addresses. After some hunting I was able to figure out that Remedy > > took this to mean the Public group and sent an email to every user > > registered with our Remedy server. This turned out to be 1000's of emails. > > It looks like Remedy translates the Public group and then creates an > > outgoing email for each email address in the User form. > > > > I thought I could easily block this from happening by making sure the value > > in this field contained something that looked like an email address > > (contained a "@") but users could do something like "[EMAIL PROTECTED], 0, > > [EMAIL PROTECTED]". Also, there are many fields throughout the application > > that allow a free-typed value (not a good idea but it is what I am stuck > > with) so I would have to build a lot of work flow. > > > > I was wondering if there was something that could be done to stop Remedy > > from translating values to Groups or a way of catching this happening during > > email processing? > > > > Thank you > > > > Frank > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > Private and confidential as detailed > > here<http://www.sug.com/disclaimers/default.htm#Mail>. > > If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
