This is definitely an 'as designed' function. _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, December 01, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Sending Emails to Groups ** This sounds like a really big deal. Has BMC said that it's as designed, or is this a bug? This could potentially break Remedy for ITSM applications. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Monday, December 01, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Sending Emails to Groups ** ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put "0" for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a "@") but users could do something like "[EMAIL PROTECTED], 0, [EMAIL PROTECTED]". Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
