Thank you all for the responses. I am going to try creating a user with ID "0" and see what happens
On Mon, Dec 1, 2008 at 4:33 PM, LJ Longwing <[EMAIL PROTECTED]> wrote: > ** This is definitely an 'as designed' function. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn > *Sent:* Monday, December 01, 2008 2:21 PM > *To:* [email protected] > *Subject:* Re: Sending Emails to Groups > > ** > > This sounds like a really big deal. Has BMC said that it's as designed, or > is this a bug? This could potentially break Remedy for ITSM applications. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Frank Caruso > *Sent:* Monday, December 01, 2008 1:39 PM > *To:* [email protected] > *Subject:* Sending Emails to Groups > > > > ** ARS 6.3p20 Solaris/Sybase > > One of our users was able to bring our Remedy server to its knees over the > weekend. They put "0" for a value in a field that was expecting one or more > email addresses. After some hunting I was able to figure out that Remedy > took this to mean the Public group and sent an email to every user > registered with our Remedy server. This turned out to be 1000's of emails. > It looks like Remedy translates the Public group and then creates an > outgoing email for each email address in the User form. > > I thought I could easily block this from happening by making sure the value > in this field contained something that looked like an email address > (contained a "@") but users could do something like "[EMAIL PROTECTED], 0, > [EMAIL PROTECTED]". Also, there are many fields throughout the application > that allow a free-typed value (not a good idea but it is what I am stuck > with) so I would have to build a lot of work flow. > > I was wondering if there was something that could be done to stop Remedy > from translating values to Groups or a way of catching this happening during > email processing? > > Thank you > > Frank > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
