Sree, I think that your logic sounds solid, however I am not going to test it :) Setting a ticket assigned to 'Public', I don't think would send emails out to people, but I'm not going to take a chance on it by testing it.
I know for a fact that setting an assigned to field to 0 will send out to all users with group 0 access, unfortunately I've seen that happen more than once :\ Gary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sreenivas, Aravind Sent: Friday, December 05, 2008 3:30 AM To: [email protected] Subject: Re: Sending Emails to Groups ** What will happen if the user enters some other number (say "2007") in the email ID field which by chance matches some other group ID (and assuming no user exists with username = 2007) ? As per the current logic, email should be sent out to all members of the group ID 2007. Next, what if the user enters "Public" in the email ID field (assuming that a user with this name doesn't exist) ? Since it doesn't find a match in user form but finds a match in the Group form, it should send emails to everybody. If so, only creating a user with username = 0 might not be sufficient as it will not cover all the groups. Or am I wrong? Aravind --------------------------------------------------- On Thu, Dec 4, 2008 at 1:00 AM, bullcreek.com <[EMAIL PROTECTED]> wrote: If you create a user with the login of "0" (zero) and then try to send an email to that user it will find it. What happens is that the server first looks for records in the User form with a matching login of the string you specify, if it doesn't find any matching entries, then it will look in the Group form for any matching entries and if it finds one, it will send the email to all members of the matching Group entry. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com <http://www.bullcreek.com> Remedy Approved Consultant (RAC) 512-731-0304 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
