Salma,
AR uses three different methods to connect to a mail server:
MAPI (using Outlook or a client like it on the AR server), POP or IMAP.
If your email administrator won't turn on POP or IMAP on the
Exchange server, and there are good reasons not to, see if he would be
willing to install a separate mail server just for Remedy's use. A
simple sendmail or postfix server running on linux would suffice.
If the email admin won't do that then you won't be able to use
email with Remedy.
--- J.T. Shyman
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Salma Begum
Sent: Monday, March 16, 2009 8:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Configuring incoming emails in ARS 7.1 using exchange
server 2007
Hi Michiel,
Thanks for the reply. According to mu exchange admin no protocol is
enable
except RPC over HTTP. I really dont understand what he means , Confused
!!!!!!!!!.
Please suggest if MAPI is also not enabled what i should do ?
Regards,
Salma
Michiel Beijen-2 wrote:
>
> Dear Salma,
>
> If your administrator does not want to turn on POP3 access you can
also
> use
> MAPI to access the Exchange server. For this to work, you will need to
> install a local exchange client on your server. You can achieve this
by
> using the MS Office installer (and installingOutlook). Because of
this,
> it
> will only work if you install the Email Engine on a Windows server.
> Please refer to the BMC Remedy Action Request System 7.1.00:
Administering
> BMC Remedy Email Engine guide for more instructions on configuring
MAPI
> access.
>
> Kind regards,
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> On Mon, Mar 16, 2009 at 13:02, Salma Begum <salmabeg...@gmail.com>
wrote:
>
>> Hi Team,
>>
>> Please help me !!!!!!!!!
>>
>> We are using exchanger server 2007 and ARS 7.1. I checked in
>> compatibility
>> matrix and found ARS 7.1 is compatible with echange 2007. But the
problem
>> is
>> we havent enabled pop3( or any other protocols which are available
for
>> incoming ) on exchange server . According to our exchange admin he
says
>> they
>> have configured RPC over HTTP instead of POP.
>>
>> Now my question is how to configure this in Email mailbox
configuration
>> in
>> ARS System.
>>
>>
>> Please Suggest,
>>
>>
>> Regards,
>> Salma
>> --
>> View this message in context:
>>
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ge-server-2007-tp2485555p2485555.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>>
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>
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--
View this message in context:
http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchan
ge-server-2007-tp2485555p2485616.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.
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