I do understand the problems with MAPI, and I always feel a little awkward if I have to use the Office installation CD with a Windows server. But it is either/or.. Either enable pop or imap, OR install the MAPI client on a server... both may present issues in restrictive IT environments. While I like the solution of running a tiny mail (postfix) server just for Remedy (maybe also on a nice subdomain: [email protected]) this will also need maintenance and will pose problems in restrictive environments.
Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Mar 16, 2009 at 14:14, Shyman, Jonathan <[email protected]>wrote: > ** > > The main objection to using MAPI is the need to install a MAPI client, > which is desktop software, on a server. Most IT shops hesitate to do this > because of the security and patching issues that arise because of a > configuration like this. > > > > --- J.T. Shyman > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason > *Sent:* Monday, March 16, 2009 9:10 AM > *To:* [email protected] > > *Subject:* Re: Configuring incoming emails in ARS 7.1 using exchange > server 2007 > > > > ** > > MAPI is not a protocal that accesses exchange directly. It allows remedy to > access a mail client. I've never seen somebody block outlook from accessing > exchange. If that's the case, they either need to allow some form of access > previously mentioned or they're not getting inbound email into Remedy. > > > > Good luck > > Jason > > > ------------------------------ > > *From:* Salma Begum <[email protected]> > *To:* [email protected] > *Sent:* Monday, March 16, 2009 3:18:12 PM > *Subject:* Re: Configuring incoming emails in ARS 7.1 using exchange > server 2007 > > Hi Michiel, > > Thanks for the reply. According to mu exchange admin no protocol is enable > except RPC over HTTP. I really dont understand what he means , Confused > !!!!!!!!!. > > Please suggest if MAPI is also not enabled what i should do ? > > > Regards, > Salma > > Michiel Beijen-2 wrote: > > > > Dear Salma, > > > > If your administrator does not want to turn on POP3 access you can also > > use > > MAPI to access the Exchange server. For this to work, you will need to > > install a local exchange client on your server. You can achieve this by > > using the MS Office installer (and installingOutlook). Because of this, > > it > > will only work if you install the Email Engine on a Windows server. > > Please refer to the BMC Remedy Action Request System 7.1.00: > Administering > > BMC Remedy Email Engine guide for more instructions on configuring MAPI > > access. > > > > Kind regards, > > -- > > Michiel Beijen > > Software Consultant > > +31 6 - 457 42 418 > > Bee Free IT + http://beefreeit.nl > > > > > > On Mon, Mar 16, 2009 at 13:02, Salma Begum <[email protected]> > wrote: > > > >> Hi Team, > >> > >> Please help me !!!!!!!!! > >> > >> We are using exchanger server 2007 and ARS 7.1. I checked in > >> compatibility > >> matrix and found ARS 7.1 is compatible with echange 2007. But the > problem > >> is > >> we havent enabled pop3( or any other protocols which are available for > >> incoming ) on exchange server . According to our exchange admin he says > >> they > >> have configured RPC over HTTP instead of POP. > >> > >> Now my question is how to configure this in Email mailbox configuration > >> in > >> ARS System. > >> > >> > >> Please Suggest, > >> > >> > >> Regards, > >> Salma > >> -- > >> View this message in context: > >> > http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchange-server-2007-tp2485555p2485555.html > >> Sent from the ARS (Action Request System) mailing list archive at > >> Nabble.com <http://nabble.com/>. > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > >> > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > > > > -- > View this message in context: > http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchange-server-2007-tp2485555p2485616.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
