The main objection to using MAPI is the need to install a MAPI client, which is desktop software, on a server. Most IT shops hesitate to do this because of the security and patching issues that arise because of a configuration like this.
--- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Sent: Monday, March 16, 2009 9:10 AM To: [email protected] Subject: Re: Configuring incoming emails in ARS 7.1 using exchange server 2007 ** MAPI is not a protocal that accesses exchange directly. It allows remedy to access a mail client. I've never seen somebody block outlook from accessing exchange. If that's the case, they either need to allow some form of access previously mentioned or they're not getting inbound email into Remedy. Good luck Jason ________________________________ From: Salma Begum <[email protected]> To: [email protected] Sent: Monday, March 16, 2009 3:18:12 PM Subject: Re: Configuring incoming emails in ARS 7.1 using exchange server 2007 Hi Michiel, Thanks for the reply. According to mu exchange admin no protocol is enable except RPC over HTTP. I really dont understand what he means , Confused !!!!!!!!!. Please suggest if MAPI is also not enabled what i should do ? Regards, Salma Michiel Beijen-2 wrote: > > Dear Salma, > > If your administrator does not want to turn on POP3 access you can also > use > MAPI to access the Exchange server. For this to work, you will need to > install a local exchange client on your server. You can achieve this by > using the MS Office installer (and installingOutlook). Because of this, > it > will only work if you install the Email Engine on a Windows server. > Please refer to the BMC Remedy Action Request System 7.1.00: Administering > BMC Remedy Email Engine guide for more instructions on configuring MAPI > access. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Mon, Mar 16, 2009 at 13:02, Salma Begum <[email protected]> wrote: > >> Hi Team, >> >> Please help me !!!!!!!!! >> >> We are using exchanger server 2007 and ARS 7.1. I checked in >> compatibility >> matrix and found ARS 7.1 is compatible with echange 2007. But the problem >> is >> we havent enabled pop3( or any other protocols which are available for >> incoming ) on exchange server . According to our exchange admin he says >> they >> have configured RPC over HTTP instead of POP. >> >> Now my question is how to configure this in Email mailbox configuration >> in >> ARS System. >> >> >> Please Suggest, >> >> >> Regards, >> Salma >> -- >> View this message in context: >> http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchan ge-server-2007-tp2485555p2485555.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com <http://nabble.com/> . >> >> >> ________________________________________________________________________ _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> >> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >> > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > -- View this message in context: http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchan ge-server-2007-tp2485555p2485616.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
