I wonder if they are set up to be shown in the Help Desk application? Try exporting one that works into Excel, and see what fields are different compared to one that doesn't work. I bet that will show the problem. Then you can base your Excel template on data values you know are complete from the application's POV.
Rick On Thu, Apr 9, 2009 at 2:20 PM, Julie L Kanakanui JLKANAKA < [email protected]> wrote: > ** > Well, its good to know that it CAN be done, somehow... ! We didn't > attempt to use Data Management tool for this (which we have used for > Foundation data), just the regular Remedy Import tool. The problem we are > seeing is that the template records that were created via import do not show > up in the Incident Template Selection form in App Admin, only the templates > that were created via App Admin show there. Of course we could have missed > mapping a field here or there, but nothing so far is obviously "off". > > Thanks, > Julie > > > > *Rick Cook <[email protected]>* > Sent by: "Action Request System discussion list(ARSList)" < > [email protected]> > > 04/09/2009 05:11 PM Please respond to > [email protected] > > To > [email protected] cc > Subject > Re: import Templates? > > > > > ** > Julie, I know that this can be done, because I've done it. Unfortunately, > it's been a over a year ago, so I can't remember the specifics of HOW I did > it, and I don't have the code. You might check to see if the Data Loader > utility does that, and Effective Technologies has a Datalink application > that might, too. > > What kind of problems are you seeing? > > Rick > On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA <* > [email protected]* <[email protected]>> wrote: > ** > Hello, > > For the Remedy 7.1 environment we are in process of building, we have a > spreadsheet of template data (100+ records) that includes the data to > populate Incident Templates. In attempt to avoid manual entry of this info > via App Admin Console, we thought we'd try doing an import of this > information into HPD:Template. So far, mixed results...... just wondering > if anyone else has done this? And/or if anyone knows if this is just > something that should NOT be attempted....... (needs to be done manually in > App Admin). > > Thanks for any advice! > > Julie Kanakanui _Platinum Sponsor: > *[email protected]*<[email protected]>ARSlist: "Where the > Answers Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
