Hi,
Can anyone please tell me that process to create a ticket in
Remedy using Outlook Forms.
I have a couple of Outlook Forms from which I want to directly create a
ticket in Remedy once I receive the form in a mailbox.
The ticket should be filled with the details like summary, description,
requestor, CTI's, group, Case Type, Status, Priority etc. and the
outlook form being attached to the ticket in Remedy.
Best Regards
Rahul B. Takle
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