Yes. But the outlook form is with the values "Summary",
"Submitter" and "Details" as Labels and
the corresponding values as text typed in the Text Fields.
Best Regards
Rahul B. Takle
IT Application Security Analyst
India Information Technology Centre
Eaton Technologies Pvt. Ltd.
Phone: +91 - 20 - 66338256
Mobile: +91 - 9881508409
Email: [email protected]
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Meyer, Jennifer L
Sent: Friday, April 17, 2009 6:16 PM
To: [email protected]
Subject: Re: Creating a ticket in Remedy Using Outlook Forms
Are you asking for the email template where the field name is given,
followed by a colon, then the value, like this?
Summary: Can't open Remedy
Submitter: joe
Details: I can't get to the Remedy web site.
Jennifer Meyer
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:29 AM
To: [email protected]
Subject: Creating a ticket in Remedy Using Outlook Forms
Hi,
Can anyone please tell me that process to create a ticket in
Remedy using Outlook Forms.
I have a couple of Outlook Forms from which I want to directly create a
ticket in Remedy once I receive the form in a mailbox.
The ticket should be filled with the details like summary, description,
requestor, CTI's, group, Case Type, Status, Priority etc. and the
outlook form being attached to the ticket in Remedy.
Best Regards
Rahul B. Takle
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