This is straight form Administering BMC Remedy Email Engine 7.0, Using Email Templates
Schema: HD Incident Server: POLYCARP.eng.remedy.com Login: Demo Password: Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 [email protected]<mailto:[email protected]> http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rahul Takle Sent: Friday, April 17, 2009 8:51 AM To: [email protected] Subject: Re: Creating a ticket in Remedy Using Outlook Forms Yes. But the outlook form is with the values "Summary", "Submitter" and "Details" as Labels and the corresponding values as text typed in the Text Fields. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt. Ltd. Phone: +91 - 20 - 66338256 Mobile: +91 - 9881508409 Email: [email protected]<mailto:[email protected]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Meyer, Jennifer L Sent: Friday, April 17, 2009 6:16 PM To: [email protected] Subject: Re: Creating a ticket in Remedy Using Outlook Forms Are you asking for the email template where the field name is given, followed by a colon, then the value, like this? Summary: Can't open Remedy Submitter: joe Details: I can't get to the Remedy web site. Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rahul Takle Sent: Friday, April 17, 2009 8:29 AM To: [email protected] Subject: Creating a ticket in Remedy Using Outlook Forms Hi, Can anyone please tell me that process to create a ticket in Remedy using Outlook Forms. I have a couple of Outlook Forms from which I want to directly create a ticket in Remedy once I receive the form in a mailbox. The ticket should be filled with the details like summary, description, requestor, CTI's, group, Case Type, Status, Priority etc. and the outlook form being attached to the ticket in Remedy. Best Regards Rahul B. Takle _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"__Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
