Are you asking for the email template where the field name is given, followed by a colon, then the value, like this?
Summary: Can't open Remedy Submitter: joe Details: I can't get to the Remedy web site. Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rahul Takle Sent: Friday, April 17, 2009 8:29 AM To: [email protected] Subject: Creating a ticket in Remedy Using Outlook Forms Hi, Can anyone please tell me that process to create a ticket in Remedy using Outlook Forms. I have a couple of Outlook Forms from which I want to directly create a ticket in Remedy once I receive the form in a mailbox. The ticket should be filled with the details like summary, description, requestor, CTI's, group, Case Type, Status, Priority etc. and the outlook form being attached to the ticket in Remedy. Best Regards Rahul B. Takle _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
