This is simple... Create Outlook forms where user can enter the required details. Put a button on this form which will trigger a mail to your remedy server. When user clicks on this, send across the mail with the requuired values to the Remedy server.
On Fri, Apr 17, 2009 at 6:20 PM, Rahul Takle <[email protected]> wrote: > ** > > Yes. But the outlook form is with the values “Summary”, “Submitter” > and “Details” as Labels and > > the corresponding values as text typed in the Text Fields. > > > > Best Regards > > > > Rahul B. Takle > > > > IT Application Security Analyst > > India Information Technology Centre > > Eaton Technologies Pvt. Ltd. > > Phone: +91 - 20 - 66338256 > > Mobile: +91 - 9881508409 > > Email: [email protected] > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Meyer, Jennifer L > *Sent:* Friday, April 17, 2009 6:16 PM > *To:* [email protected] > *Subject:* Re: Creating a ticket in Remedy Using Outlook Forms > > > > Are you asking for the email template where the field name is given, > followed by a colon, then the value, like this? > > > > Summary: Can’t open Remedy > > Submitter: joe > > Details: I can’t get to the Remedy web site. > > > > > > Jennifer Meyer > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rahul Takle > *Sent:* Friday, April 17, 2009 8:29 AM > *To:* [email protected] > *Subject:* Creating a ticket in Remedy Using Outlook Forms > > > > Hi, > > > > Can anyone please tell me that process to create a ticket in Remedy > using Outlook Forms. > > > > I have a couple of Outlook Forms from which I want to directly create a > ticket in Remedy once I receive the form in a mailbox. > > > > The ticket should be filled with the details like summary, description, > requestor, CTI’s, group, Case Type, Status, Priority etc. and the outlook > form being attached to the ticket in Remedy. > > > > Best Regards > > > > Rahul B. Takle > > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"__Platinum Sponsor: [email protected] ARSlist: "Where the > Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where > the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
