If the remote DB is Oracle, I think it is a known issue for AR7.1 and ITSM due to the 100 record chunking that is done. Our service takes about 7-10 minutes to startup and we've accepted this as normal. It does not affect ticket creation and things like that.
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shashikant THAKUR Sent: Thursday, April 23, 2009 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start ** Taking a clue from here - does this mean that it will impact the overall performance as well - i.e. ticket creation and solving will take extra time.. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, April 23, 2009 7:40 PM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start ** BMC -- last time I checked:: Recommended that the Switch connections should be the same.. I.E ARS on same Switch as the DB server. Traversing Subnets, and Vlans is a Drag on performance. Do some TNSPings and see what responses are you getting .. I believe you can add a packet length.. like -l 5000 5000 Bite Packet in a pin On Thu, Apr 23, 2009 at 9:58 AM, Lammey, Peter A. <peter.a.lam...@espn.com> wrote: Is the database an Oracle 10gR2 database? We found out after our upgrade to AR System 7.01 and upgrade to ITSM 7.02 applications that the Remedy application startup went up from a couple minutes to at least 9-10 minutes. Never discovered a good solution for it. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, April 23, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start Standard TSing for this would be: Is all of your hardware set at 100MB/Full (or gb if you have that capacity) Turn on DB logging (at the DB and arsystem level) during start, see where the delay is happening What type of DB is it? MS SQL, Oracle, Sybase, etc? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA Sent: Thursday, April 23, 2009 7:51 AM To: arslist@ARSLIST.ORG Subject: CRITICAL:URGENT: ARSystem is taking 20 mins to start Hello List, We are facing a issue like arsystem processes takes 20 mins to restart. Just last week we have migrated to new architecture, earlier we had Mid-tier/ARS and DB on same HPUX machine. Which usually takes 1.5 mins to start all Remedy processes. But now we have a separate machine for DB out side ARS machine but local to network(in same datacenter). Now it takes 20 mins to start. When we start first four processes starts at a glance as follows: root 14001 13998 0 Apr 22 ? 0:00 /remedy/software/ARSystem/reconcile/bin/arrecond -s euxa91 -i / root 14003 13998 0 Apr 22 ? 0:01 /remedy/software/ARSystem/bin/arservapd -s euxa91 -i /remedy/so root 14004 13998 16 Apr 22 ? 609:05 /remedy/software/ARSystem/bin/arserverd -s euxa91 -i /remedy/so root 13998 1 0 Apr 22 ? 0:00 /remedy/software/ARSystem/bin/armonitor -s euxa91 -c /etc/arsys But rest of the following takes 20 mins to start with. root 18921 13998 0 Apr 22 ? 1:09 /remedy/software/ARSystem/bin/arplugin -s euxa91 -i /remedy/sof root 18919 13998 0 Apr 22 ? 0:00 /remedy/software/ARSystem/bin/arsvcdsp -s euxa91 -d /remedy/sof root 18920 13998 0 Apr 22 ? 1:35 /remedy/software/ARSystem/bin/arservdsd -s euxa91 -i /remedy/so root 18909 14004 0 Apr 22 ? 0:01 /remedy/software/ARSystem/bin/arforkd -s euxa91 -l /remedy/soft root 18012 1 0 10:39:01 ? 0:00 sh -c /remedy/software/ARSystem/sla/bin/brsvcbrie root 18013 18012 23 10:39:01 ? 29:32 /remedy/software/ARSystem/sla/bin/brsvcbrie ARSystem is quite trivial and frequent at server level, hence we can't afford this much of delay which leads to outage. Please advice ASAP. Will be very grateful to you. 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