This is a multi-part message in MIME format.
Hello Tony,
Please find following ar.conf
Regards
Manish
euxa91{rem_live}# cat ar.conf
Currency-Ratio-Client-Refresh-Interval: 60
Email-Import-Form-By-Default: T
Plugin-Path: /remedy/software/ARSystem/objectstore/bin
Plugin: /remedy/software/ARSystem/objectstore/bin/libossync.sl
RE-Log-File-Location: /remedy/software/ARSystem/reconcile/Logs
Plugin-Path: /remedy/software/ARSystem/sla/bin
Plugin: /remedy/software/ARSystem/sla/bin/libomfobjiefilapi.sl
Plugin-Path: /remedy/software/ARSystem/sla/bin
Plugin: /remedy/software/ARSystem/sla/bin/libarfslasetup.sl
Plugin-Path: /remedy/software/ARSystem/sla/bin
Plugin: /remedy/software/ARSystem/sla/bin/libomfobjiefilapi.sl
Plugin-Path: /remedy/software/ARSystem/sla/bin
Plugin: /remedy/software/ARSystem/sla/bin/libarfslasetup.sl
Submitter-Mode: 1
Allow-Guest-Users: F
Use-Password-File: F
Default-Web-Path: http://euxa91.sgp.st.com:8080/arsys
ARDBC-LDAP-Cert-DB:
ARDBC-LDAP-Cert-Name:
ARDBC-LDAP-User-DN:
uid=remedy_sync,ou=admin_account,ou=services,dc=st,dc=com
ARDBC-LDAP-Hostname: ldap-read.sgp.st.com
ARDBC-LDAP-Key-DB:
ARDBC-LDAP-Key-Password:
ARDBC-LDAP-Port: 389
ARDBC-LDAP-UsingSSL: F
AREA-LDAP-Bind-User:
uid=remedy_sync,ou=admin_account,ou=services,dc=st,dc=com
AREA-LDAP-Port: 389
AREA-LDAP-Hostname: ldap-read.sgp.st.com
AREA-LDAP-Use-Groups: 0
AREA-LDAP-User-Base: dc=st,dc=com
AREA-LDAP-User-Filter: uid=$\USER$
AREA-LDAP-UseSSL: F
ARDBC-LDAP-Password:
FVF9p060fxoyV1gIaCpbvMD6FdxpUSCaUot2W8ohKowwqH/fOCuqlWiaJCZf67V0zvKTYa0tSot4
5LbPJLklgJK2urkoJNEqKwrl96HhaA6y8H/7bt1Wvg==
AREA-LDAP-Bind-Password:
cXnDTOFAqC5sd3tLkRQkiCQALYOGUiF2hVJrQT3SYTRWcFly+lSllXr3sR7kUt839+/wCZfFuvoJ
A+dGCsP6NKnr4upQ2P4tY3X+F4FO7TFlZN3je7rUsg==
Db-Max-Attach-Size: 10000000
Server-Plugin-Default-Timeout: 300
Crossref-Blank-Password: T
Per-Thread-Logging: F
Record-Server-Events: 12;
DSO-Timeout-Normal: 3600
Set-Process-Timeout: 60
Save-Login: 2
Internal-User-Instance-Timeout: 7200
License-Timeout: 1
Distrib-Log-File: /remedy/software/ARSystem/db/report2211.log
Filter-Max-Total: 10000
Application-Enable: T
Oracle-Cursor-Sharing: SIMILAR
Cache-Mode: 1
Server-Name: euxa91
Server-directory: /remedy/software/ARSystem/db
Register-With-Portmapper: T
Multiple-ARSystem-Servers: T
Db-name: ARSystem
Db-user: ARAdmin
Alternate-Approval-Reg: T
Dbhome-directory: /ora_hdlive/software
Oracle-Two-Task: hdlive
Db-Character-Set: UTF-8
Plugin: /remedy/software/ARSystem/bin/reportplugin.sl
Plugin: /remedy/software/ARSystem/bin/ardbcldap.sl
Plugin: /remedy/software/ARSystem/bin/arealdap.sl
Plugin: /remedy/software/ARSystem/bin/ardbcconf.sl
External-Authentication-RPC-Socket: 390695
Plugin: /remedy/software/ARSystem/bin/libwebservice.sl
ARF-Java-Class-Path:
/remedy/software/ARSystem/bin/arapi63.jar:/remedy/software/ARSystem/bin/axis
.jar:/remedy/software/ARSystem/bin/log4j-1.2.8.jar:/remedy/software/ARSystem
/bin/websvc63.jar:/remedy/software/ARSystem/bin/wsdl4j.jar:/remedy/software/
ARSystem/bin/xercesImpl.jar:/remedy/software/ARSystem/bin/xmlParserAPIs.jar:
/remedy/software/ARSystem/bin/commons-logging.jar:/remedy/software/ARSystem/
bin/commons-discovery.jar:/remedy/software/ARSystem/bin/jaxrpc.jar:/remedy/s
oftware/ARSystem/bin/saaj.jar
Allow-Unqual-Queries: F
Debug-GroupId: 483
Delay-Recache-Time: 5
Private-RPC-Socket: 390620 2 10
Private-RPC-Socket: 390621 2 10
Private-RPC-Socket: 390622 2 2
Private-RPC-Socket: 390635 2 15
Server-Stats-Rec-Interval: 7200
Escalation-Log-File: /remedy/software/ARSystem/db/aresc1.log
Filter-Log-File: /remedy/software/ARSystem/db/arfilter19.log
SQL-Log-File: /remedy/software/ARSystem/db/arsql_001.log
API-Log-File: /remedy/software/ARSystem/db/arapi_001.log
Debug-mode: 0
Server-Stats-Rec-Mode: 0
Disable-Escalations: T
Admin-Only-Mode: F
Homepage-Form: Home Page
euxa91{rem_live}#
_____
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Tony Worthington
Sent: Thursday, April 23, 2009 11:31 PM
To: [email protected]
Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start
Can you share the ar.conf/cfg lines relevant to the preload?
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
<mailto:[email protected]> [email protected]
<http://www.kohls.com/> www.kohls.com
From: Lyle Taylor <[email protected]>
To: [email protected]
Date: 04/23/2009 11:07 AM
Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
_____
**
Weve got 7.5 with Atrim, Incident and Problem installed with ALL language
packs with a remote Oracle database and the AR Server running on SUSE Linux
10 , and our last restart took 2.5 minutes. Its even faster without the
extra language packs. Thats a definite improvement over what we were
seeing before on 7.1 with ONE language pack installed (6-7 minutes in this
environment).
Lyle
From: Action Request System discussion list(ARSList) [
<mailto:[email protected]> mailto:[email protected]] On Behalf Of Tony
Worthington
Sent: Thursday, April 23, 2009 9:19 AM
To: [email protected]
Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start
Speaking of which ... has anyone with a remote Oracle database had a chance
to see if they can get their startup times back down to 1-2 minutes using
the preload cache/threads with ITSM7?
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
<mailto:[email protected]> [email protected]
<http://www.kohls.com/> www.kohls.com
From: Guillaume Rheault <[email protected]>
To: [email protected]
Date: 04/23/2009 09:44 AM
Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
_____
**
If you are using ARS 7.5, you got to take advantage of the new "Preload
Tables Configuration".
This feature you can find it documented in the config guide.
Open AR System Administration: Server Information, then click on the
Advanced tab.
-Guillaume
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of patrick
zandi
Sent: Thu 04/23/09 10:09 AM
To: [email protected]
Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start
BMC -- last time I checked:: Recommended that the Switch connections should
be the same..
I.E ARS on same Switch as the DB server.
Traversing Subnets, and Vlans is a Drag on performance.
Do some TNSPings and see what responses are you getting ..
I believe you can add a packet length.. like -l 5000
5000 Bite Packet in a ping.. This might help check response too.
have fun.
On Thu, Apr 23, 2009 at 9:58 AM, Lammey, Peter A.
<[email protected]>wrote:
> Is the database an Oracle 10gR2 database?
>
> We found out after our upgrade to AR System 7.01 and upgrade to ITSM 7.02
> applications that the Remedy application startup went up from a couple
> minutes to at least 9-10 minutes.
>
> Never discovered a good solution for it.
>
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> [email protected]] On Behalf Of LJ Longwing
> Sent: Thursday, April 23, 2009 9:56 AM
> To: [email protected]
> Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start
>
> Standard TSing for this would be:
>
> Is all of your hardware set at 100MB/Full (or gb if you have that
capacity)
> Turn on DB logging (at the DB and arsystem level) during start, see where
> the delay is happening What type of DB is it? MS SQL, Oracle, Sybase,
etc?
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> [email protected]] On Behalf Of Manish SINGLA
> Sent: Thursday, April 23, 2009 7:51 AM
> To: [email protected]
> Subject: CRITICAL:URGENT: ARSystem is taking 20 mins to start
>
> Hello List,
>
> We are facing a issue like arsystem processes takes 20 mins to restart.
>
> Just last week we have migrated to new architecture, earlier we had
> Mid-tier/ARS and DB on same HPUX machine.
> Which usually takes 1.5 mins to start all Remedy processes.
>
> But now we have a separate machine for DB out side ARS machine but local
to
> network(in same datacenter).
> Now it takes 20 mins to start.
>
> When we start first four processes starts at a glance as follows:
> root 14001 13998 0 Apr 22 ? 0:00
> /remedy/software/ARSystem/reconcile/bin/arrecond -s euxa91 -i /
> root 14003 13998 0 Apr 22 ? 0:01
> /remedy/software/ARSystem/bin/arservapd -s euxa91 -i /remedy/so
> root 14004 13998 16 Apr 22 ? 609:05
> /remedy/software/ARSystem/bin/arserverd -s euxa91 -i /remedy/so
> root 13998 1 0 Apr 22 ? 0:00
> /remedy/software/ARSystem/bin/armonitor -s euxa91 -c /etc/arsys
>
> But rest of the following takes 20 mins to start with.
>
> root 18921 13998 0 Apr 22 ? 1:09
> /remedy/software/ARSystem/bin/arplugin -s euxa91 -i /remedy/sof
> root 18919 13998 0 Apr 22 ? 0:00
> /remedy/software/ARSystem/bin/arsvcdsp -s euxa91 -d /remedy/sof
> root 18920 13998 0 Apr 22 ? 1:35
> /remedy/software/ARSystem/bin/arservdsd -s euxa91 -i /remedy/so
> root 18909 14004 0 Apr 22 ? 0:01
> /remedy/software/ARSystem/bin/arforkd -s euxa91 -l /remedy/soft
> root 18012 1 0 10:39:01 ? 0:00 sh -c
> /remedy/software/ARSystem/sla/bin/brsvcbrie
> root 18013 18012 23 10:39:01 ? 29:32
> /remedy/software/ARSystem/sla/bin/brsvcbrie
>
>
> ARSystem is quite trivial and frequent at server level, hence we can't
> afford this much of delay which leads to outage.
>
> Please advice ASAP. Will be very grateful to you.
>
> Regards
> Manish
>
>
>
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--
Patrick Zandi
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CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use
of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.
CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves
the right to retrieve and read any message created, sent and received.
Kohl's reserves the right to monitor messages by authorized Kohl's
Associates at any time
without any further consent.
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