We had this issue on a Windows box. We had to change the java heap size in the email config file. I think the default is 128MB. We changed ours to 512MB and it currently uses 290MB.
On Apr 28, 9:10 am, Jackie Morris <[email protected]> wrote: > Check the number of messages in the AR Email Message form. > > We have found that a relatively small number of emails that accumulate > there slow down the polling so much that it times out and can't complete > polling. We delete all mail after two days so usually the most mail we > have in there will be < 8000 messages. > > The least amount of mail the better. > > Jackie Morris > > Easylink Services International Corporation > > 732-652-3611 (office) > > 732-352-7656 (fax) > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) > Sent: Tuesday, April 28, 2009 4:18 AM > To: [email protected] > Subject: Remedy Email Engine not polling inbound emails > > ** > > Hi, > > Yesterday our production server stopped polling the inbound mailboxes, > > 1. The logs (email and arerror) do not should anything for the time > window > 2. Our UNIX team reported that the email engine was not running > 3. All outbound email was working fine > 4. We are on ARS v7.1 / Oracle 10 / Solaris 10 > > Has anyone else encountered this behavior? > > Regards, > Keith. > > Keith O'Brien | Application Management - Citco Bank IT | Citco Global > Securities Services Ltd |Cork| Ireland. E-mail: [email protected] > > (: 00353 (0) 21 483 6482 > > Disclaimer link. To see it, click the link below, or copy and paste it > into your browser's address line.http://www.citco.com/emaildisclaimer.htm > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
