The outage occurred twice. First time UNIX team reported the process was running and had to kill it before restarting,
The second time the process was not running at all. Nothing in the AR System Email Error Logs The UID/PWD are correct and do not expire, and when we restart the process it works fine - which would indicate the UID/PWD are correct. We enabled Debug mode yesterday, but the process has not failed yet. I had one thought last night - we have this system running for over 4 years and I need to check but the record count in the AR System Email Message form is huge, I've asked or Oracle team to complete a health check on the DB today. Regards, Keith. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Rentfrow Sent: 28 April 2009 19:19 To: [email protected] Subject: Re: Remedy Email Engine not polling inbound emails I just noticed the time when you sent this. OUCH! :) What specifically did your Unix team say when they said the email engine wasn't running? Was the process running but hung? Or was it just not running at all? And did your AR System Email Error Logs say anything? I've run into various problems with the email engine 7.x where it will hang, die, etc. The solutions other people have offered are appropriate. There are a bunch of other things to check as well - the first making sure your UID/PWD being used for the email engine incoming email account hasn't expired. William Rentfrow Principal Consultant, StrataCom Inc. [email protected] O 715-592-5185 C 715-410-8056 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Tuesday, April 28, 2009 3:18 AM To: [email protected] Subject: Remedy Email Engine not polling inbound emails ** Hi, Yesterday our production server stopped polling the inbound mailboxes, 1. The logs (email and arerror) do not should anything for the time window 2. Our UNIX team reported that the email engine was not running 3. All outbound email was working fine 4. We are on ARS v7.1 / Oracle 10 / Solaris 10 Has anyone else encountered this behavior? Regards, Keith. Keith O'Brien | Application Management - Citco Bank IT | Citco Global Securities Services Ltd |Cork| Ireland. E-mail: [email protected] *: 00353 (0) 21 483 6482 Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
