There's been a bunch of ARSLIST posts regarding this issue recently so if you search the Google group for it, you should find a lot of info about troubleshooting and optimization as well.
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of lee Sent: Tuesday, April 28, 2009 9:45 AM To: [email protected] Subject: Re: Remedy Email Engine not polling inbound emails We had this issue on a Windows box. We had to change the java heap size in the email config file. I think the default is 128MB. We changed ours to 512MB and it currently uses 290MB. On Apr 28, 9:10 am, Jackie Morris <[email protected]> wrote: > Check the number of messages in the AR Email Message form. > > We have found that a relatively small number of emails that accumulate > there slow down the polling so much that it times out and can't complete > polling. We delete all mail after two days so usually the most mail we > have in there will be < 8000 messages. > > The least amount of mail the better. > > Jackie Morris > > Easylink Services International Corporation > > 732-652-3611 (office) > > 732-352-7656 (fax) > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) > Sent: Tuesday, April 28, 2009 4:18 AM > To: [email protected] > Subject: Remedy Email Engine not polling inbound emails > > ** > > Hi, > > Yesterday our production server stopped polling the inbound mailboxes, > > 1. The logs (email and arerror) do not should anything for the time > window > 2. Our UNIX team reported that the email engine was not running > 3. All outbound email was working fine > 4. We are on ARS v7.1 / Oracle 10 / Solaris 10 > > Has anyone else encountered this behavior? > > Regards, > Keith. > > Keith O'Brien | Application Management - Citco Bank IT | Citco Global > Securities Services Ltd |Cork| Ireland. E-mail: [email protected] > > (: 00353 (0) 21 483 6482 > > Disclaimer link. To see it, click the link below, or copy and paste it > into your browser's address line.http://www.citco.com/emaildisclaimer.htm > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
