Hi all, I put the Email Engine into debug mode and the issue has not reoccurred.
Can I ask if anyone uses server side rules to filter out unwanted emails before they are polled? I have a few to filter/move 'Out of office' mails and also to make a copy of every email to another mailbox for archiving. Is there any chance one of these rules was processing an email and the email engine also tried to poll the same email? Could this cause the Email engine to hang/stop polling? Regards, Keith. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Rentfrow Sent: 28 April 2009 19:19 To: [email protected] Subject: Re: Remedy Email Engine not polling inbound emails I just noticed the time when you sent this. OUCH! :) What specifically did your Unix team say when they said the email engine wasn't running? Was the process running but hung? Or was it just not running at all? And did your AR System Email Error Logs say anything? I've run into various problems with the email engine 7.x where it will hang, die, etc. The solutions other people have offered are appropriate. There are a bunch of other things to check as well - the first making sure your UID/PWD being used for the email engine incoming email account hasn't expired. William Rentfrow Principal Consultant, StrataCom Inc. [email protected] O 715-592-5185 C 715-410-8056 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Tuesday, April 28, 2009 3:18 AM To: [email protected] Subject: Remedy Email Engine not polling inbound emails ** Hi, Yesterday our production server stopped polling the inbound mailboxes, 1. The logs (email and arerror) do not should anything for the time window 2. Our UNIX team reported that the email engine was not running 3. All outbound email was working fine 4. We are on ARS v7.1 / Oracle 10 / Solaris 10 Has anyone else encountered this behavior? Regards, Keith. Keith O'Brien | Application Management - Citco Bank IT | Citco Global Securities Services Ltd |Cork| Ireland. E-mail: [email protected] *: 00353 (0) 21 483 6482 Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
