My notes for a WIndows server Check the Email engine logs C:\Programs Files\AR System\AREmail\Logs\stderr.log If there is an entry regarding Java OutofMemory, we need to fix the java heap size. Increase the Java heap size for Email engine. Open Regedit HKEY_Local_Machine\System\CurrentControlSet\Services\BMC Remedy Email Engine – bbsremedyapp\Parameters We changed the JVM Option Count from 2 to 4 Created 2 String Value options JVM Option Number 2 = -Xms256m JVM Option Number 3 = -Xmx512m Restart the email engine service Check the value by opening Task Manager Go view > Add columns. Add I/O Reads and I/O Writes and VM Size
On Apr 28, 10:37 am, "O'Brien, Keith KOB. (Citco)" <[email protected]> wrote: > We have it set to delete all inbound email in the mailbox after it is > polled. > > So we should never have a backlog in the mailbox, we have the polling > set every 5minutes. > > We have turned on Debug mode; so just have to wait to see if it fails > again. > > Regards, > Keith. > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Jackie Morris > Sent: 28 April 2009 14:11 > To: [email protected] > Subject: Re: Remedy Email Engine not polling inbound emails > > Check the number of messages in the AR Email Message form. > > We have found that a relatively small number of emails that accumulate > there slow down the polling so much that it times out and can't complete > polling. We delete all mail after two days so usually the most mail we > have in there will be < 8000 messages. > > The least amount of mail the better. > > Jackie Morris > > Easylink Services International Corporation > > 732-652-3611 (office) > > 732-352-7656 (fax) > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) > Sent: Tuesday, April 28, 2009 4:18 AM > To: [email protected] > Subject: Remedy Email Engine not polling inbound emails > > ** > > Hi, > > Yesterday our production server stopped polling the inbound mailboxes, > > 1. The logs (email and arerror) do not should anything for the time > window > 2. Our UNIX team reported that the email engine was not running > 3. All outbound email was working fine > 4. We are on ARS v7.1 / Oracle 10 / Solaris 10 > > Has anyone else encountered this behavior? > > Regards, > Keith. > > Keith O'Brien | Application Management - Citco Bank IT | Citco Global > Securities Services Ltd |Cork| Ireland. E-mail: [email protected] > > *: 00353 (0) 21 483 6482 > > Disclaimer link. To see it, click the link below, or copy and paste it > into your browser's address line.http://www.citco.com/emaildisclaimer.htm > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > Disclaimer link. To see it, click the link below, or copy and paste it into > your browser's address line.http://www.citco.com/emaildisclaimer.htm > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
