We have it set to delete all inbound email in the mailbox after it is polled.
So we should never have a backlog in the mailbox, we have the polling set every 5minutes. We have turned on Debug mode; so just have to wait to see if it fails again. Regards, Keith. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jackie Morris Sent: 28 April 2009 14:11 To: [email protected] Subject: Re: Remedy Email Engine not polling inbound emails Check the number of messages in the AR Email Message form. We have found that a relatively small number of emails that accumulate there slow down the polling so much that it times out and can't complete polling. We delete all mail after two days so usually the most mail we have in there will be < 8000 messages. The least amount of mail the better. Jackie Morris Easylink Services International Corporation 732-652-3611 (office) 732-352-7656 (fax) From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Tuesday, April 28, 2009 4:18 AM To: [email protected] Subject: Remedy Email Engine not polling inbound emails ** Hi, Yesterday our production server stopped polling the inbound mailboxes, 1. The logs (email and arerror) do not should anything for the time window 2. Our UNIX team reported that the email engine was not running 3. All outbound email was working fine 4. We are on ARS v7.1 / Oracle 10 / Solaris 10 Has anyone else encountered this behavior? Regards, Keith. Keith O'Brien | Application Management - Citco Bank IT | Citco Global Securities Services Ltd |Cork| Ireland. E-mail: [email protected] *: 00353 (0) 21 483 6482 Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
