I began with the manuals, but quickly convinced my manager group they should spend the money for the 4-day Admin/1-day User class. At that time, Sun owned 25% of Remedy, so the classes were at the Sun building in Columbia, MD.
On Mon, Jun 29, 2009 at 1:50 PM, Wacholz, Jeanette (Jenni) < [email protected]> wrote: > ** Like you, Ben, I started out back in '97 by reading the 3.0 manuals > cover-to-cover. But we had Help Desk not Asset. At the time I had no > programming experience...just 2 Visual Basic classes in college. After > that my management kindly sent me to the 4 day Admin class and the 1 day > User class. They then handed me a brand new system that had been customized > by an outside consulting team and said, "Here you go, get this into > production." It was kind of like baptism by fire! LOL! I'm sure many > others have jumped into this with as little or less preparation as I had. > > Jenni Wacholz > > Coventry Health Care Inc > 480-445-2517 > WFH Tuesdays 602-606-7484 > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Benedetto Cantatore > *Sent:* Monday, June 29, 2009 10:36 AM > *To:* [email protected] > *Subject:* Re: History of AR System > > ** Back in 97, I sat down with the Remedy manual, read it cover to cover > and was a Remedy administrator. There were only two apps (I think); > Helpdesk and Asset. Today, I looking at all the manuals if you have the > whole ITSM suite, I no longer think that's possible. I'm curious, how many > folks started Remedy by just reading the docs, or did most people go out and > get formal training. > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > > >>> [email protected] 06/29/09 10:56 AM >>> > ** I began working with the point release of 2.1 late in 1994 or early 1995 > when I was at Winstar, a gone-broke telecommunications company. I wrote the > help-desk app for the network ops center, as well as configuration forms, > certification forms, lots of stuff. Back then it was a good front-end for a > database. We worked with voice communications, so the FCC required a lot of > auditing, all of which had to be written. > > I got into Remedy as a C programmer who didn't have a project at the > moment. I was horrified to find no Else statements built into the system. I > can't remember when that came along, but it was quite an advance in > programming. We worked with HP-UX and an early version of Oracle. > Installation of just about anything was a bear, but once all the ducks were > lined up it went well. > > Ever since then I've worked with the ARS. Now it's quite sophisticated in > comparison with the old days. > > On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <[email protected]>wrote: > >> From a bit of googling ..... >> >> >> Remedy Corp. >> The Company was incorporated on November 20, 1990 in Delaware >> Headquarters Mountain View, California, USA >> Key people Larry Garlick, Founder & CEO >> Dave Mahler, VP Marketing >> Doug Mueller, Chief Architect >> Version 1.0 ? >> Version 1.1 Approx. Nov 1992 still looking for confirmation >> Version 2.0 was May 19, 1995 >> Version 4.0 was Jan 27, 1999 >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > Email Confidentiality Notice: The information contained in this > transmission is confidential, proprietary or privileged and may be subject > to protection under the law, including the Health Insurance Portability and > Accountability Act (HIPAA). The message is intended for the sole use of the > individual or entity to whom it is addressed. If you are not the intended > recipient, you are notified that any use, distribution or copying of the > message is strictly prohibited and may subject you to criminal or civil > penalties. If you received this transmission in error, please contact the > sender immediately by replying to this email and delete the material from > any computer. _Platinum Sponsor: [email protected] ARSlist: "Where > the Answers Are"_ -- Bob Rowe, Remedy Action Request System Development and Administration [email protected] "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
