Our implementation was 95-96 winter. I went to 2 weeks of class in Pleasanton and we utilized Terry Treece's services also. About 10 weeks until go-live. Terry helped us put a great system together that was the basis for alot of expansion over the next 10 years across all business units, until it was upgraded. At that time we started at v1.x but went into prod at v2. All custom. Very efficient.
Susan On Mon, Jun 29, 2009 at 1:42 PM, Tanner, Doug <[email protected]>wrote: > ** > > I’m with you, in early 97, I learned everything I could about 3.0 & 3.1 and > hired two consultants to assist me – they were at the time “veterans” in the > Remedy world – Jay Moore & Terry Treece from SSDS > > > > Blast from the past, > > Doug > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Bob Rowe > *Sent:* Monday, June 29, 2009 1:55 PM > > *To:* [email protected] > *Subject:* Re: History of AR System > > > > ** I began with the manuals, but quickly convinced my manager group they > should spend the money for the 4-day Admin/1-day User class. At that time, > Sun owned 25% of Remedy, so the classes were at the Sun building in > Columbia, MD. > > On Mon, Jun 29, 2009 at 1:50 PM, Wacholz, Jeanette (Jenni) < > [email protected]> wrote: > > ** > > Like you, Ben, I started out back in '97 by reading the 3.0 manuals > cover-to-cover. But we had Help Desk not Asset. At the time I had no > programming experience...just 2 Visual Basic classes in college. After > that my management kindly sent me to the 4 day Admin class and the 1 day > User class. They then handed me a brand new system that had been customized > by an outside consulting team and said, "Here you go, get this into > production." It was kind of like baptism by fire! LOL! I'm sure many > others have jumped into this with as little or less preparation as I had. > > Jenni Wacholz > > Coventry Health Care Inc > 480-445-2517 > WFH Tuesdays 602-606-7484 > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Benedetto Cantatore > *Sent:* Monday, June 29, 2009 10:36 AM > *To:* [email protected] > > > *Subject:* Re: History of AR System > > > > ** > > Back in 97, I sat down with the Remedy manual, read it cover to cover and > was a Remedy administrator. There were only two apps (I think); Helpdesk > and Asset. Today, I looking at all the manuals if you have the whole ITSM > suite, I no longer think that's possible. I'm curious, how many folks > started Remedy by just reading the docs, or did most people go out and get > formal training. > > > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > > >>> [email protected] 06/29/09 10:56 AM >>> > > ** I began working with the point release of 2.1 late in 1994 or early 1995 > when I was at Winstar, a gone-broke telecommunications company. I wrote the > help-desk app for the network ops center, as well as configuration forms, > certification forms, lots of stuff. Back then it was a good front-end for a > database. We worked with voice communications, so the FCC required a lot of > auditing, all of which had to be written. > > I got into Remedy as a C programmer who didn't have a project at the > moment. I was horrified to find no Else statements built into the system. I > can't remember when that came along, but it was quite an advance in > programming. We worked with HP-UX and an early version of Oracle. > Installation of just about anything was a bear, but once all the ducks were > lined up it went well. > > Ever since then I've worked with the ARS. Now it's quite sophisticated in > comparison with the old days. > > On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <[email protected]> > wrote: > > From a bit of googling ..... > > > Remedy Corp. > The Company was incorporated on November 20, 1990 in Delaware > Headquarters Mountain View, California, USA > Key people Larry Garlick, Founder & CEO > Dave Mahler, VP Marketing > Doug Mueller, Chief Architect > Version 1.0 ? > Version 1.1 Approx. Nov 1992 still looking for confirmation > Version 2.0 was May 19, 1995 > Version 4.0 was Jan 27, 1999 > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > Email Confidentiality Notice: The information contained in this > transmission is confidential, proprietary or privileged and may be subject > to protection under the law, including the Health Insurance Portability and > Accountability Act (HIPAA). The message is intended for the sole use of the > individual or entity to whom it is addressed. If you are not the intended > recipient, you are notified that any use, distribution or copying of the > message is strictly prohibited and may subject you to criminal or civil > penalties. If you received this transmission in error, please contact the > sender immediately by replying to this email and delete the material from > any computer. _Platinum Sponsor: [email protected] ARSlist: "Where > the Answers Are"_ > > > > > -- > Bob Rowe, Remedy Action Request System Development and Administration > [email protected] > "The golden rule is to test everything in the light of reason and > experience, no matter from where it comes." > Mohandas K. Gandhi > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > DISCLAIMER Important! This message is intended for the above named > person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the > intended recipient of this e-mail and have received it in error, please > immediately notify the sender by return email and then delete it from your > mailbox. This message may be protected by the attorney-client privilege > and/or work product doctrine. 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