If it makes a difference, we're based in the east coast of the U.S. --- On Thu, 7/9/09, Rabi Tripathi <[email protected]> wrote:
> From: Rabi Tripathi <[email protected]> > Subject: Remedy Technical Support Options. Any opinions? > To: [email protected] > Date: Thursday, July 9, 2009, 10:21 AM > Hi all, > We're looking at options for basic technical support for > our Remedy platform. If you have any opinion about quality > and cost of basic minimum support from vendor(s), including > that from BMC, please let me know...or if your company > offers support. > > If you think you must, feel free to write to me directly. > > We have ARS and HelpDesk application. Around 250 users. At > this point, we have very little support need, as things are > static. We may be looking at upgrade of ARS and Service Desk > to 7.5 soon. There is, however, strong in house expertise > with such experiences, so we will need the usual backup > support only. > > TIA. > > -Rabi Tripathi > > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
