I have used other ones as well, but I still find overall support is better going direct to BMC. However, most of my issues are not easy ones to fix.
Its not that the L1 support is bad, but they can only go so far and then they send it to BMC. Howard On Thu, Jul 9, 2009 at 12:14 PM, LJ Longwing <[email protected]> wrote: > I personally have worked with both ColumnIT and Raptek, both good firms, > but > that's for 'First Level' support for products purchased from BMC (AR > System, > ITSM, etc)...I'm sure there are TONS of other quality firms out there, but > to even consider any of them you need to go through BMC to get permission > to > use them as a level1 support company. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Rabi Tripathi > Sent: Thursday, July 09, 2009 9:48 AM > To: [email protected] > Subject: Re: Remedy Technical Support Options. Any opinions? > > If it makes a difference, we're based in the east coast of the U.S. > > --- On Thu, 7/9/09, Rabi Tripathi <[email protected]> wrote: > > > From: Rabi Tripathi <[email protected]> > > Subject: Remedy Technical Support Options. Any opinions? > > To: [email protected] > > Date: Thursday, July 9, 2009, 10:21 AM Hi all, We're looking at > > options for basic technical support for our Remedy platform. If you > > have any opinion about quality and cost of basic minimum support from > > vendor(s), including that from BMC, please let me know...or if your > > company offers support. > > > > If you think you must, feel free to write to me directly. > > > > We have ARS and HelpDesk application. Around 250 users. At this point, > > we have very little support need, as things are static. We may be > > looking at upgrade of ARS and Service Desk to 7.5 soon. There is, > > however, strong in house expertise with such experiences, so we will > > need the usual backup support only. > > > > TIA. > > > > -Rabi Tripathi > > > > > > > > > > > > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
